This appeared in Mumbai Mirror today....it tells its own story. Do look out for other, more positive stories about my recent trip. Am still figuring out how to upload pictures from my smartphone onto the blog! If some of you smart people know how, do let me know....TiE Retreat at Tenerife was super fun. And I have great pics to go with that narrative...
The saga of the missing suitcase…
I am back. And so is the missing bag! This is nothing short of a mini-miracle. Here’s why: Instead of losing my cool, throwing purple fits and creating a hungama when there was no trace of my bag at the end of five days in London, I decided to channel my inner Gandhi and stage a peaceful satyagraha at the British Airways check-in counter, Terminal 5, Heathrow before taking the flight home. I calmly told William at counter D2, that I was not leaving the airport till my missing bag was located. My voice was calm and my gaze, steady. I had tried everything but with zero success. Then, I said to myself, if Gandhiji could have chased the British out of India armed with nothing more than patience and a firm resolve, I would adopt the same tactic…and win. Well, it worked! William helpfully suggested a strategy that he said was a ‘little unusual’. Was I game for it? I was! I had nothing to lose and everything to gain after hitting my head against a stone wall. I was willing to try any trick in the book. To cut a long story short, I was asked to go three levels down to where lost baggage is stored. It’s like a graveyard of abandoned suitcases from across the world. In that gigantic pile of orphaned bags, I actually managed to spot mine! Bingo. Gandhiji had scored again.
There is a moral attached to this story: I discovered a lot about myself and more about life in general when I found out my bag had disappeared. I mentally kissed the contents of the suitcase goodbye - my clothes, shoes, toiletries and a few sentimental items of jewellery. Once I did that, I was free! It really didn’t matter a damn after a point whether I was walking around London in flip flops and travel gear. It was such a liberating feeling . And to those I met who stared strangely at me, well, if they were going to judge me by my casual footwear and super casual clothes, it was their loss, not mine! I also knew there was no personal conspiracy against me. Thousands of BA passengers were in the same boat and a massive technical glitch had led to this sorry situation. But here’s what BA could have done, should have done, but didn’t…
1. Clearly there was a systems breakdown that had led to one of the worst failures in baggage delivery across time zones and continents. Whatever the nature of the technical glitch, BA should have been more forthright, apologized for the enormous inconvenience caused and immediately offered some relief to affected passengers. That didn’t happen. Worse, calls went unanswered, or entirely misleading assurances were jauntily given (“ the luggage courier is on the way to deliver your bag”). With zero transparency and no explanations, passengers were left frustrated and fuming, cursing BA all the way.Were the bags in London at all, or were they floating around some distant airport at the other end of the world? A word of advice to BA : All it takes is one phone call, one sincere apology, one truthful statement to pacify distraught passengers. Systems do break down. We get it. But please have the basic courtesy to explain the problem, and then set it right.
2. From a passenger’s point of view, here is what I learned : Keep your phone charger in your handbag for those emergency calls you may have to make and can’t because the battery has died on you. Keep personal jewellery in a small pouch in your handbag. Better still, travel without the real thing. Faux is better than lost !
3. Travel light. Stick to basics. Mix and match. Don’t pack too many options. Five days without my ‘things’ – stuff, I thought I couldn’t live without, made me realize how much junk I was lugging around.
4. Keep all shopping receipts carefully. You’ll need them when you claim compensation on your return. I had to buy virtually everything from scratch…it was tedious, time consuming and expensive.
5. Hang on to boarding cards, baggage tags and any paperwork that could help track the missing bag. Make sure to have your name and address prominently displayed on the bag, or else you may have to wade through a sea of identical looking bags before you find yours.
6. Get to the airport well in advance leaving sufficient time to double check whether the bags have made it on the same flight. Maintain a comfortable two hour gap between connecting flights. Keep extra copies of all travel documents on your person.
7. Happy travels. Remember : Mental baggage stays home. Asli baggage stays with you.